Business Etiquette

Short Course

Business Etiquette

Business etiquette is so much more than knowing which fork to use at lunch with a client. Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. Etiquette is also about being comfortable around people (and making them comfortable around you!). Good etiquette adds to your overall credibility. If you treat all people with respect, show courtesy in the office and dress well, those you work with will most likely think highly of you. On the other hand, poor etiquette can hurt your professional relationships. During this course will look at many areas of business etiquette, including networking, meeting manners, dining decorum, international business etiquette and more.

Course Objectives
Research and everyday life demonstrates that having clear measurable goals are important. If we make sure these goals are kept at the core of any learning experience, the learning occurs more easily and rapidly. With that in mind, let’s take a look at our goals for today. On completion of this course you will be able to:

• Identify what business etiquette is and why it’s important. 
• Network with confidence.
• Present yourself professionally.
• Understand the importance of dress codes and what they mean.
• Understand how to use a business card effectively.
• Remember names easily. 
• How to conduct yourself at a business lunch.
• Understand basic guidelines regarding, grammar standards in all written communication.
• Understand telephone etiquette.
• Understand the benefits of international etiquette

The Business Etiquette course covers, in detail, the following essential points of business etiquette:

• First Impressions
• Remembering Names
• The Handshake
• Dress Codes
• International Communication

This short course is delivered by distance learning and can be completed in just one day.

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