Certificate III in Customer Contact - BSB30207

Customer Contact Course: E-learning

Certificate III in Customer Contact - BSB30207

Course info

The Certificate III in Customer Contact is designed to develop the skills necessary for employment in in-house or freestanding call centre, aspects of the centre working environment, the function and use of telecommunications technology, and telephone and customer service skills.  This course is ideal for people working or wanting to gain employment in a call centre as a Customer Service Representative or Telesales Representative

What will you achieve from this course?

After completing Certificate III in Customer Contact you will have the knowledge and skills necessary to work as a call/contact centre agent, customer service representative, senior customer service representative, telesales representative, over-the-phone loans officer, help desk officer, or telephone researcher and more!

Core Units

•     BSBCCO301A Use Multiple Information Systems
•     BSBCUS301A Deliver and Monitor a Service to Customers
•     BSBOHS301B Apply Knowledge of OHS Legislation in the Workplace
•     BSBPRO401A Develop Product Knowledge
•     BSBWOR203A Work Effectively with Others
•     BSBWOR301A Organise Personal Work Priorities and Development

Elective Units

•     BSBCMM301A Process Customer Complaints
•     BSBMGT401A Show Leadership in the Workplace
•     BSBMGT402A Implement Operation Plan
•     BSBPRO301A Recommended Products and Services
•     BSBSLS402A  Identify Sales Prospects
•     BSBSLS403A Present a Sales Solution
•     BSBSLS404A Secure Prospect Commitment
•     BSBSLS405A Support Post-sale Activities
•     BSBSLS406A Self-manage Sales Performance

Course Delivery

This course is only able to be completed online.

Work Load  | Full time: 12hrs per week |  Part time: 6hrs per week |  Total Duration 600hrs

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