Customer Service
Short Course
Customer Service
Course Objectives
Research and everyday life demonstrates that having clear measurable goals are important. If we make sure these goals are kept at the core of any learning experience, the learning occurs more easily and rapidly. With that in mind, let’s take a look at our goals for today. On completion of this course you will be able to:
• What Customer Service is.
• How your attitude affects customers.
• How to identify and address the needs of your customers.
• How using excellent customer service can generate return business.
• How to build good will.
• How to provide customer service over the phone.
• How online tools can aid customer service.
• How to deal with difficult customers
The Customer Service course covers, in detail, the following essential points of customer service:
• Customer expectation
• Going the extra mile
• Telephone etiquette
• Meeting basic needs
• Difficult customers
This short course is delivered by distance learning and can be completed in just one day.
Buy Today
Contact UsFree Info Pack
Empirisoft/Wildlime