Certificate IV in Customer Contact
Pricing
Course Details
Category:
Full Qualifications
Availability:
This course is available in ACT, NSW, NT, QLD, SA, TAS, VIC, WA.
Working ...
Funding Availability
Government Funding for this course is available in ACT, NSW, NT, QLD, SA, TAS, VIC, WA.
Certificate IV in Customer Contact (BSB40307)
Course info
This qualification reflects the role of individuals who use well developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others. The course is nationally accredited and recognised. It consists of a set of competencies that all high performing customer contact professionals should possess.
These competencies relate to the areas of:
- Team effectiveness
- Personal effectiveness
- Customer service
- Continuous improvement
- Workplace safety
- Office procedures
- Product knowledge
- Communication skill
What will you achieve from this course?
Certificate IV in Customer Contact you will gain improve productivity, greater individual efficiencies, more cohesive team, less staff turnover and better customer experiences.
Units/Modules covered:
- BSBCCO402A Gather, collate and record information
- BSBCUS401A Coordinate implementation of customer service strategies
- BSBLED401A Develop teams and individuals
- BSBMGT403A Implement continuous improvement
- BSBMGT405A Provide personal leadership
- BSBOHS407A Monitor a safe workplace
- FNSICORG515A Provide mentoring and coaching within the workplace
- BSBPRO401A Develop product knowledge
- BSBWOR404A Develop work priorities
- BSBWOR401A Establish effective workplace relationships
- BSBCUS402A Address customer needs
- BSBINM401A Implement workplace information system
- BSBINN301A Promote innovation in a team environment
Assessment
Assessment is comprised of written tasks, practical demonstrations and 3rd party observations.
How to gain your qualification faster
Recognition of Prior learning (RPL) is “the acknowledgement of the skills and knowledge” that you have gained through previous studies, work and life experiences. If RPL is granted, this will mean that you will not have to complete the study or assessments for a unit or units of competency.
How long does the course take?
You, the student, are completely in control of your own learning schedule. Learning online allows you the freedom to study at home, during your lunch break or from anywhere in the world.
Work Load | Full time: 12 hours per week | Part time: 6 hours per week
