Client Relationship Management

Short Course

Client Relationship Management

Course info

This course is designed to give you the knowledge and skills necessary to build and manage your client relationships.  You will learn how to acquire a valuable reputation, foster trust with clients, understand the effects of your body language, uphold professionalism, take advantage of improvement opportunities by accepting customer feedback and much more!

What will you achieve from this course?

After completing Client Relationship Management you will be able to build and maintain profitable relationships with clients through your thorough understanding of the many elements at play.

Lessons:

•    Who is your customer (looking at best practice companies such as FedEx)
•    Values put into action : The value of your Vision Statement
•    Deliver on the promises you have made
•    Exceed customer expectations
•    The Lazarus effect: resurrecting lost customers
•    Communication style preferences, Body language and Telephone etiquette (MBTI, HBDI)
•    Moments of truth (Carlson)
•    Your reason for being there : The customer is not an interruption
•    The hidden treasures in feedback: survey clients for continuous improvement
•    A complaint is a gift
•    Embracing accountability: Taking charge of a problem until it is resolved
•    Compliments : Pass them forward

Course Delivery

Scheduled Courses In-House and On-Site, Customised Courses

Work Load  | One Full Day Course |  9:00am 4:00pm |  Total Duration 7 hours

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