Conflict Resolution
Conflict Resolution Short Course
Course Objectives
Research and everyday life demonstrates that having clear measurable goals are important. If we make sure these goals are kept at the core of any learning experience, the learning occurs more easily and rapidly. With that in mind, let’s take a look at our goals for today. On completion of this course you will be able to:
• Understand what conflict and effective conflict resolution means.
• Understand all six phases of the conflict resolution process.
• Understand the five main styles of conflict resolution.
• Be able to adapt the process for all types of conflicts.
• Be able to break out parts of the process and use those tools to prevent conflict.
• Be able to use basic communication tools, such as the agreement frame and open questions.
• Be able to use basic anger and stress management techniques
The Conflict Resolution course covers, in detail, the following essential points of conflict resolution:
• Building positive energy
• Fishbone diagram
• Agreement frame
This short course is delivered by distance learning and can be completed in just one day.
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