Customer Service Courses
Customer service is very important in any role of an organisation so ensure you and your team are trained to provide the best customer service to really make an impression on your customers. Call 1300 11 2468 today discuss courses available from Certificate to Diploma and short courses.
The Certificate III in Customer Contact is designed to develop the skills necessary for employment in in-house or freestanding call centre, aspects of the centre working environment, the function and use of telecommunications technology, and telephone and customer service skills
Government assistance is available in ACT, NSW, NT, QLD, SA, TAS, VIC, WA - enquire about funding now!
Price (each): $2,700.00
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This course is designed to give you the knowledge and skills necessary to build and manage your client relationships. You will learn how to acquire a valuable reputation, foster trust with clients, understand the effects of your body language, uphold professionalism, take advantage of improvement opportunities by accepting customer feedback and much more!
Price (each): $480.00
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This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process.
Price (each): $480.00
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Customer service is an essential part of every business and this Short Course addresses how your attitude affects customers, how to identify and address the needs of your customers, how to provide customer service over the phone and how to deal with difficult customers.
Price (each): $399.00
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This one day course benefits individuals and teams who have to respond to Internal and External Customers over the Telephone and face to face. Dealing with difficult people is the most challenging part of any person's job. Learning to recognise and deal with difficult people in a professional manner will enable you to time and reduce stress levels.
Price (each): $2,170.00
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This course is designed to help you improve your interactions with other people in you workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages.
Price (each): $2,170.00
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