Client/Customer Service Training

Short Course

Client/Customer Service Training

Course info

Each and every one of us serves customers, whether we realise it or not. Maybe you’re one of the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by processing their wages and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers. This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process.

What will you achieve from this course?

After completing Client/Customer Service Training you will have the knowledge and skills necessary to confidently relate to your clients and customers in a manner that shows your professionalism, confidence and determination to serve and satisfy.

Lessons:

•    Getting Started
•    Who We Are and What We Do
•    Establishing Your Attitude
•    Identifying and Addressing Their Needs
•    Generating Return Business
•    In-Person Customer Service
•    Giving Customer Service over the Phone
•    Providing Electronic Customer Service
•    Recovering Difficult Customers
•    Understanding When to Escalate
•    Ten Things You Can Do To WOW Every Time
•    Wrapping Up

Course Delivery

Scheduled Courses In-House and On-Site, Customised Courses

Work Load  | One Full Day Course |  9:00am 4:00pm |  Total Duration 7 hours

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