Certificate III in Wholesale (Customer Service Stream)

Wholesale Course - Elearning

Certificate III in Wholesale – Customer Service Stream (SIR30307)

Course info

This qualification provides the skills and knowledge for an individual to be competent in wholesale sales operations with the need to apply discretion and judgement. Work would be undertaken in various wholesale settings, such as trade, building, travel, furniture, parts and equipment suppliers. Individuals may have some responsibility for others and provide or hold specific coordination or support responsibilities within a team.

The course is nationally accredited and recognised. It consists of a set of competencies that high performing team members in the sales industry should possess.

These competencies relate to the areas of:

• Communication skills
• Team effectiveness
• Personal effectiveness
• Continuous improvement
• Customer service
• Effective workplace relationships
• Building relationships with customers
• Workplace safety
• Developing work priorities

What will you achieve from this course?

The Certificate III in Wholesale (Customer Service Stream) will improve productivity, increase people skills and innovation, development of customer service competencies, increase awareness of continuous improvement and customer service and improve facilitation of teams and individuals.

Units/Modules covered:

• SIRWSLS003A Optimise customer and territory coverage
• SIRXCCS006A Maintain business to business relationships
• SIRXSLS004A Build relationships with customers
• SIRXCCS003A Coordinate interaction with customer
• BSBCCO301A Use multiple information systems
• SIRXMGT002A Maintain employee relations
• SIRXMGT001A Coordinate work teams
• SIRWSLS004A Process product and service data
• BSBMGT403A Implement continuous improvement
• BSBCUS403A Implement customer service standards

Assessment

Assessment is comprised of written tasks, practical demonstrations and 3rd party observations.

How to gain your qualification faster

Recognition of Prior learning (RPL) is “the acknowledgement of the skills and knowledge” that you have gained through previous studies, work and life experiences. If RPL is granted, this will mean that you will not have to complete the study or assessments for a unit or units of competency.

How long does the course take?

You, the student, are completely in control of your own learning schedule. Learning online allows you the freedom to study at home, during your lunch break or from anywhere in the world.

Work Load | Full time: 12 hours per week | Part time: 6 hours per week

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