Certificate II in Hospitality

Hospitality – Elearning

Certificate II in Hospitality (SIT 20207)

Course info

This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic operational knowledge and limited practical skills in a defined context. Work would be undertaken in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs pubs, cafes and coffee shops. Individuals may work with some autonomy or in a team but usually under close supervision. The course is nationally accredited and recognised. It consists of a set of competencies that high performing hospitality workers should possess.

These competencies relate to the areas of:

• Hospitality industry knowledge
• Team effectiveness
• Personal effectiveness
• Continuous improvement
• Customer service
• Developing work priorities
• Effective workplace relationships
• Workplace safety

What will you achieve from this course?

The Certificate II in Hospitality will improve productivity, increased innovation, development of hospitality competencies, increased awareness of continuous improvement and customer service, improved facilitation of teams and individuals.

Units/Modules covered:

• SITHIND001A Develop and update hospitality industry knowledge
• SITXCOM001A Work with colleagues and customers
• SITXCOM002A Work in a socially diverse environment
• SITXOHS001A Follow health, safety and security procedures
• SITXOHS002A Follow workplace hygiene procedures
• SITHIND002A Apply hospitality skills in the workplace
• SITXCCS002A Provide quality customer service
• SITXFIN001A Process financial transactions
• SITXADM001A Perform office procedures
• SITHFAB004A Provide food and beverage to customers
• SITHFAB010A Prepare and serve non-alcoholic beverages
• SITXCCS001A Provide visitor information

Assessment

Assessment is comprised of written tasks, practical demonstrations and 3rd party observations.

How to gain your qualification faster

Recognition of Prior learning (RPL) is “the acknowledgement of the skills and knowledge” that you have gained through previous studies, work and life experiences. If RPL is granted, this will mean that you will not have to complete the study or assessments for a unit or units of competency.

How long does the course take?

You, the student, are completely in control of your own learning schedule. Learning online allows you the freedom to study at home, during your lunch break or from anywhere in the world.

Work Load | Full time: 12 hours per week | Part time: 6 hours per week

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