Conflict Management
Conflict Management
Course info
This course will explore the causes and effects of conflict, and learn how to manage it through effective communication, active listening, and problem solving. Develop your ability to use negotiation or mediation in group situations to achieve win-win solutions. Whether you want to improve your ability to handle conflict in your life or to help others manage conflict better, you will find this course very beneficial.
What will you achieve from this course?
After completing Conflict Management you will have an understanding of the processes of negotiation, mediation and facilitation, as well as problems that may arise through negotiation, in particular, balance of power and its connotations. You will have the knowledge necessary to deal with group conflicts and different types of crisis.
Lessons:
- Conflict Management and Anger
- Listening
- Negotiation
- Mediation
- Facilitation
- Balance of Power
- Discussion and Group Work
- Crisis Analysis and Responses
Course Delivery
This course is able to be completed either online or by correspondence.
Work Load | Full time: 12hrs per week | Part time: 6hrs per week | Total Duration 100hrs
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