Certificate II in Retail - SIR20207

Retail Course - Elearning

Certificate II in Retail (BSB20207)

Course info

This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals may work with some autonomy or in a team but usually under close supervision. The course is nationally accredited and recognised. It consists of a set of competencies that high performing retail staff should possess.

These competencies relate to the areas of:

• Retail sales
• Workplace safety
• Team effectiveness
• Personal effectiveness
• Continuous improvement
• Customer service
• Developing work priorities
• Effective workplace relationships

What will you achieve from this course?

The Certificate II in Retail benefits you with the skills and knowledge to improve productivity, increase innovation, develop retail competencies, increase awareness of continuous improvement and customer service and improve facilitation of teams and individuals.

Units/Modules covered:

• SIRXCCS001A Apply point of sale handling procedures
• SIRXCCS002A Interact with customers
• SIRXCLM001A Organise and maintain work areas
• SIRXCOM001A Communicate in the workplace
• SIRXICT001A Operate retail technology
• SIRXIND001A Work effectively in the retail environment
• SIRXINV001A Perform stock control procedures
• SIRXOHS001A Apply safe working practices
• SIRXRSK001A Minimise theft
• SIRXSLS001A Sell products and services
• SIRXSLS002A Advise on products and services
• SIRXMER001A Merchandise products
• SIRXMER005A Create a display
• SRXADM001A Apply retail office procedures

Assessment

Assessment is comprised of written tasks, practical demonstrations and 3rd party observations

How to gain your qualification faster

Recognition of Prior learning (RPL) is “the acknowledgement of the skills and knowledge” that you have gained through previous studies, work and life experiences. If RPL is granted, this will mean that you will not have to complete the study or assessments for a unit or units of competency.

How long does the course take?

You, the student, are completely in control of your own learning schedule. Learning online allows you the freedom to study at home, during your lunch break or from anywhere in the world.

Work Load | Full time: 12 hours per week | Part time: 6 hours per week

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