Certificate II in Tourism - SIT20107

Certificate II in Tourism – Elearning

Certificate II in Tourism (SIT20107)

Course info

This qualification provides the skills and knowledge for an individual to be competent in a defined range of basic tourism technical skills. Work would be undertaken in an office environment where the planning of tourism products and services takes places, in the field where tourism products are delivered or a combination of both. The field includes any destination, local or regional area, tourist precinct, site, attraction or onboard form of transportation. The qualification reflects the role of individuals who perform a range of mainly routine tasks, using limited practical skills and fundamental operational knowledge in a defined context. They work under direct supervision. The course is nationally accredited and recognised. It consists of a set of competencies that high performing tourism staff should possess.

These competencies relate to the areas of:

• Tourism industry knowledge
• Team effectiveness
• Personal effectiveness
• Continuous improvement
• Customer service
• Developing work priorities
• Effective workplace relationships
• Workplace safety

What will you achieve from this course?

Certificate II in Tourism will improve productivity, increased innovation, development of tourism competencies, increased awareness of continuous improvement and customer service, improved facilitation of teams and individuals.  

Units/Modules covered:

• SITTIND001A Develop and update tourism industry knowledge
• SITXCOM001A Work with colleagues and customers
• SITXCOM002A Work in a socially diverse environment
• SITXOHS001A Follow health, safety and security procedures
• SITTTSL009A Process travel-related documentation
• SITXADM001A Perform office procedures
• SITXCOM004A Communicate on the telephone
• SITXOHS002A Follow workplace hygiene procedures
• SITXCCS001A Provide visitor information
• SITXADM002A Source and present information
• BSBCMN205A Use business technology

Assessment

Assessment is comprised of written tasks, practical demonstrations and 3rd party observations.

How to gain your qualification faster

Recognition of Prior learning (RPL) is “the acknowledgement of the skills and knowledge” that you have gained through previous studies, work and life experiences. If RPL is granted, this will mean that you will not have to complete the study or assessments for a unit or units of competency.

How long does the course take?

You, the student, are completely in control of your own learning schedule. Learning online allows you the freedom to study at home, during your lunch break or from anywhere in the world.

Work Load | Full time: 12 hours per week | Part time: 6 hours per week

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