Certificate III in Tourism (Airport Stream)

Tourism Courses – Elearning

Certificate III in Tourism (Airport Stream) (SIT 30107)

Course info

This qualification provides the skills and knowledge for an individual to be competent in a range of well developed tourism sales, operational and tour delivery skills. Work would be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both. The field includes any destination, local or regional area, tourist precinct, site, attraction or onboard form of transportation. The qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

The course is nationally accredited and recognised. It consists of a set of competencies that high performing tourism team members should possess.

These competencies relate to the areas of:

• Tourism knowledge
• Team effectiveness
• Personal effectiveness
• Continuous improvement
• Customer service
• Developing work priorities
• Effective workplace relationships
• Workplace safety

What will you achieve from this course?

Certificate III in Tourism (Airport Stream) will improve productivity, increased innovation, development of tourism competencies, increased awareness of continuous improvement and customer service, improved facilitation of teams and individuals.

Units/Modules covered:

• SITTIND001A Develop and update tourism industry knowledge
• SITXCCS001A Provide visitor information
• SITXCOM001A Work with colleagues and customers
• SITXCOM002A Work in a socially diverse environment
• SITXOHS001A Follow health, safety and security procedures
• SITTTSL001A Operate an online information system
• SITTTSL002A Access and interpret product information
• SITTTSL005A Sell tourism products and services
• SITTTSL006A Prepare quotations
• SITTTSL007A Receive and process reservations
• SITTTSL009A Process travel-related documentation
• BSBCMM301A Process customer complaints
• BSBCUS401A Coordinate implementation of customer service strategies
• SIRXSLS004A Build relationships with customers
• BSBMGT403A Implement continuous improvement

Assessment

Assessment is comprised of written tasks, practical demonstrations and 3rd party observations.

How to gain your qualification faster

Recognition of Prior learning (RPL) is “the acknowledgement of the skills and knowledge” that you have gained through previous studies, work and life experiences. If RPL is granted, this will mean that you will not have to complete the study or assessments for a unit or units of competency.

How long does the course take?

You, the student, are completely in control of your own learning schedule. Learning online allows you the freedom to study at home, during your lunch break or from anywhere in the world.

Work Load | Full time: 12 hours per week | Part time: 6 hours per week

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